deliveries
We ALWAYS ship FREE SHIPPING within Germany.
Additional duties and fees may apply to worldwide deliveries.
If you cancel the contract, you bear the direct costs for returning the goods.
If the items are wrong or defective, we will reimburse you for the return shipping costs.
Please do not send any freight collect (not stamped) packages back to us. We reserve the right to charge you with the costs incurred by Deutsche Post for non-free shipment (to the amount of EUR 18.00).
If delivery to the buyer is not possible because the buyer cannot be found at the delivery address specified by him, although the customer was informed of the delivery time within a reasonable period of time, the buyer shall bear the costs for the unsuccessful delivery.
contact lenses are ordered goods, as there are many variants and not all can be kept in stock. The contact lenses are specially ordered for our customers and therefore require 2 - 5 days delivery time. Due to current delivery difficulties at the manufacturers, there may be additional delays, sometimes several weeks. We ask you to take this into account and give you the tip to order contact lenses early.
Due to the current situation (Ukraine war, shortage of raw materials, etc.), many suppliers/manufacturers are having delivery problems. For this reason, items that could previously be obtained quickly also have a longer delivery time. We ask you to take this into account and to be patient. Here, too, we advise you to order early.